Integration with Bitrix24

Bitrix24 helps businesses operate and takes control of all communication channels with clients, suggests what to do and automates sales.

Integration setup is done using the Make service. The first step is setting up the connection Selarti + Make was covered in a separate article. In this article, the second part of the setup is covered — the connection Bitrix24 + Make.

Creating an action in the Make service

In the Make service, click on the “+”.

A menu will open, select “Bitrix24”.

Next, select the action you need, for example, creating a new lead: “Create a Lead”.

Connect your Bitrix24 account. To do this, in the field “Connection name” enter any name, and in the field “Domain URL” the URL of your domain in the format: https://domain_name.bitrix24.ru. Click “Save”.

After successful authorization, select the values you want to receive and click “OK”.

After setting up the actions, click the button “Run once”.

Done!

Description of webhook fields

title — name of the dialog (First Name Last Name/profile name). contacts — interlocutor's contacts. Phone, username. success — manager marked the dialog as successful (yes/no). get_contact — manager received additional contacts of the interlocutor (yes/no). close — dialog closed (yes/no). is_bot — dialog identified as a bot (yes/no). share_url — link to view the dialog. company_id — company id. task_id — task id. manager_id — manager id. thread_id — dialog id. dialog — AI dialog with the user in text.