⌛Telegram notifications about dialogue statuses

The "Telegram notifications" integration allows you to set up sending Telegram notifications about important customer messages — about new orders and inquiries. The integration works without using additional external services or complex settings.

Important! To enable notifications, be sure to start the @selarti_bot in Telegram by pressing "Start" in the private chat with it.

Before configuring the integration, first obtain the chat ID in Telegram to receive notifications:

• To send notifications to private messages: start the bot, send the /getid command and copy the Telegram id after "Your own ID is:"

• To send notifications to a group chat: add to the group the bot ID, send the /getgroupid@myidbot command in the chat, copy the Telegram id after "Your group ID is:", then the bot ID can be removed. Add selarti_bot.

Next in the Selarti dashboard go to the "Integrations", click the "Create integration" button in the top right corner of the screen. In the dropdown list, select the type "Telegram Notifications".

In the "Name" field, set a convenient name. In the "Telegram ID (user/group)" field, specify the chat ID to which notifications should be sent: your personal Telegram ID (to receive messages in private messages) or the group chat ID where you added the @selarti_bot.

In the window below, edit the notification text for convenience, after which variables are listed. You can use all variables or remove the unnecessary ones.

Available variables:

• {event_type} — the dialog status (for example, "Successful", "Interest", "Contact received", "Operator").

• {thread_name} — the contact's name from the account.

• {thread_contact} — contact details for communication (phone, ID). For Telegram chats you can add "@" to create a clickable link: @{thread_contact}.

• {share_url} — a link to view the dialog that can be used by anyone with whom the link is shared.

• {panel_url} — a service link for administrators to view and connect to the dialog.

Example of a ready-made template:

Achtung! Success or interest - {event_type} Name - {thread_name} Contact - @{thread_contact} Link to view the dialog - {share_url}

Click "Send test notification"to make sure the message arrives in the correct format.

A test notification with the selected variables will be received in Telegram.

Select which dialog statuses you want to receive notifications for. Click "Create integration".

Important: be sure to add the created integration to the required task so that notifications begin to arrive. More about tasks.