> For the complete documentation index, see [llms.txt](https://manual.selarti.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manual.selarti.com/manual-en/main-sections-of-the-service/channels/kommo.-channel-connection.md).

# Kommo. Channel connection

*How to connect Kommo to Selarti as a communication channel.*

## What can Kommo do as a communication channel

* Automatically processes incoming requests and forwards them to a manager if necessary.
* Selects a specific funnel where the AI agent will be connected.
* Reminds the client about himself after a while and returns to active dialogue.
* Transfer conversations to the AI agent outside of business hours.
* The main feature is the hybrid system. Both a human and an AI agent can work in the same dialogue, within the familiar Kommo interface.

## Setting up the communication channel

Before starting the setup, log in to [Kommo](https://www.kommo.com/).

Open your personal account at [Selarti](https://selarti.com/panel?menu=dashboard), go to the «*Channels*» section, then click «*Add channel*» and select «*Kommo*» from the drop-down list.

<figure><img src="https://271796707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsBua8zDbkZPvmgjidnwA%2Fuploads%2FFQ4iR3t7Lt3Bbu2iLfbv%2Fchannel_kommo_1.png?alt=media&amp;token=ea0ea0a6-508d-41b5-b62e-64f323127a3c" alt=""><figcaption></figcaption></figure>

Click «*Add Channel*».

<figure><img src="https://271796707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsBua8zDbkZPvmgjidnwA%2Fuploads%2FBRIGaWPyLMVgp5OnGfcJ%2Fchannel_kommo_2.png?alt=media&amp;token=04abe163-8d05-445a-9908-2d851a71f05a" alt="" width="464"><figcaption></figcaption></figure>

In the window that opens, select the desired Kommo account and click «*Allow*».

<figure><img src="https://271796707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsBua8zDbkZPvmgjidnwA%2Fuploads%2FuIlfPSkV9l4YV7DTkZYr%2Fchannel_kommo_3.avif?alt=media&amp;token=3ed75c4b-7a52-47ad-82d1-e71597793540" alt=""><figcaption></figcaption></figure>

Then, in the Selarti personal account, in the «Channels» section, open the previously created «*Kommo*» channel and select the funnels where the AI agent should process the dialogues. Click «*Save*».

<figure><img src="https://271796707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsBua8zDbkZPvmgjidnwA%2Fuploads%2FoPZBtIdUmEpfIVHRHlyp%2Fchannel_kommo_4.avif?alt=media&amp;token=48257e8c-37f3-4adc-a01c-7c6c30d73e3f" alt=""><figcaption></figcaption></figure>

Done. To continue working, you need to create a task, which is described in the [article](/manual-en/main-sections-of-the-service/tasks.md).
