🖥️Kommo. Channel connection

How to connect Kommo to Selarti as a communication channel.

What can Kommo do as a communication channel

• Automatically processes incoming requests and forwards them to a manager if necessary.

• Selects a specific funnel where the AI agent will be connected.

• Reminds the client about himself after a while and returns to active dialogue.

• Transfer conversations to the AI agent outside of business hours.

• The main feature is the hybrid system. Both a human and an AI agent can work in the same dialogue, within the familiar Kommo interface.

Setting up the communication channel

Before starting the setup, log in to Kommo.

Open your personal account at Selarti, go to the «Channels» section, then click «Add channel» and select «Kommo» from the drop-down list.

Click «Add Channel».

In the window that opens, select the desired Kommo account and click «Allow».

Then, in the Selarti personal account, in the «Channels» section, open the previously created «Kommo» channel and select the funnels where the AI agent should process the dialogues. Click «Save».

Done. To continue working, you need to create a task, which is described in the article.