> For the complete documentation index, see [llms.txt](https://manual.selarti.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manual.selarti.com/manual-en/main-sections-of-the-service/channels/setting-up-the-amocrm-communication-channel.md).

# Setting up the amoCRM communication channel

*How to connect amoCRM to Selarti as a communication channel.*

### What amoCRM can do as a communication channel

* Automatically process incoming requests and transfer them to a manager if necessary;
* Select a specific pipeline in which the AI agent will be connected;
* Remind the client about itself after some time and return to an active dialogue;
* Transfer dialogues to the AI agent outside of working hours;
* The main feature is a hybrid system. Both a human and an AI agent can work in the same dialogue within the familiar amoCRM interface.

### Setting up the communication channel

Before starting the setup, log in to the required account [amoCRM](https://www.amocrm.ru/).

Open [Selarti personal account](https://selarti.com/panel?menu=channels), go to the section «*Channels*», then click «*Add channel*» and in the dropdown list select «*amoCRM*»*.*

<figure><img src="/files/eey7XfE5X76GihpMMZYv" alt=""><figcaption></figcaption></figure>

Click «*Add channel*».

<figure><img src="/files/r0aiGYTopwRXXQc0yzq1" alt="" width="460"><figcaption></figcaption></figure>

In the window that opens, select the desired amoCRM account, click «*Allow*».

<figure><img src="/files/10c87f451f6283b4826c3138bf221e2d7702eba6" alt=""><figcaption></figcaption></figure>

Then, in the Selarti personal account, in the «Channels» section, open the previously created channel «*amoCRM*» and select the pipelines in which the AI agent should process dialogues. Click «*Save*».

<figure><img src="/files/7c281e1580f009e3a1adc6b86ad55c17f70e3b71" alt=""><figcaption></figcaption></figure>

Done, you have connected the communication channel. To continue, you need to create a task, more details in [article](/manual-en/main-sections-of-the-service/tasks.md).