# Setting up the amoCRM communication channel

*How to connect amoCRM to Selarti as a communication channel.*

### What amoCRM can do as a communication channel

* Automatically process incoming requests and transfer them to a manager if necessary;
* Select a specific pipeline in which the AI agent will be connected;
* Remind the client about itself after some time and return to an active dialogue;
* Transfer dialogues to the AI agent outside of working hours;
* The main feature is a hybrid system. Both a human and an AI agent can work in the same dialogue within the familiar amoCRM interface.

### Setting up the communication channel

Before starting the setup, log in to the required account [amoCRM](https://www.amocrm.ru/).

Open [Selarti personal account](https://selarti.com/panel?menu=channels), go to the section «*Channels*», then click «*Add channel*» and in the dropdown list select «*amoCRM*»*.*

<figure><img src="/files/eey7XfE5X76GihpMMZYv" alt=""><figcaption></figcaption></figure>

Click «*Add channel*».

<figure><img src="/files/r0aiGYTopwRXXQc0yzq1" alt="" width="460"><figcaption></figcaption></figure>

In the window that opens, select the desired amoCRM account, click «*Allow*».

<figure><img src="/files/10c87f451f6283b4826c3138bf221e2d7702eba6" alt=""><figcaption></figcaption></figure>

Then, in the Selarti personal account, in the «Channels» section, open the previously created channel «*amoCRM*» and select the pipelines in which the AI agent should process dialogues. Click «*Save*».

<figure><img src="/files/7c281e1580f009e3a1adc6b86ad55c17f70e3b71" alt=""><figcaption></figcaption></figure>

Done, you have connected the communication channel. To continue, you need to create a task, more details in [article](/manual-en/main-sections-of-the-service/tasks.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://manual.selarti.com/manual-en/main-sections-of-the-service/channels/setting-up-the-amocrm-communication-channel.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.