📦My tariff

The «My tariff» section is intended for viewing information about the current plan, its parameters, and message usage statistics.

General view of the section

In the Selarti personal account, go to the «My tariff» (.ru or .com).

​​If a plan is not selected and not activated, when you go to the «My tariff» section the «Choose a tariff» section opens automatically. Read more about the section in the article.

Main blocks of the section

The page consists of several informational blocks. Let's look at them in more detail.

Current plan

The «Current plan» block contains basic information about the connected plan:

• Name of the connected plan.

• Plan validity — day of the week, date and time of the end of the paid period. The time is shown according to your device's time zone.

• Used — the number of messages used and the percentage of usage from the total limit. The data is updated as messages are used.

• Messages remaining — how many messages remain from the total number included in the plan.

• Limit reset — in how many days the message package will be refreshed. The message limit in the plan is refreshed every month (exception — trial period).

Message accounting features:

• Any message in the system is counted as a message regardless of type: AI message, client message, employee message, incoming and outgoing messages, greeting messages.

• Accounting is done by number of messages, not by number of characters.

• If the message limit is exhausted — money will be deducted from the balance beyond the package; you can switch to another plan and package or add a larger message package.

Plan settings

The «Plan settings» block contains settings and parameters of the current subscription:

• Status — current status of the plan (for example, «Active»).

• Period — the duration of the paid plan.

• Auto-renewal — setting for automatic renewal of the plan. If auto-renewal is enabled and there are sufficient funds on the balance, the plan will be renewed automatically on the next billing date.

• Next payment — date of the next charge.

• Planned amount — the amount that will be charged at the next renewal if the plan is not changed.

Message usage for the current period

The «Message usage for the current period» block shows usage statistics for messages in the current billing period. Hovering over a chart bar displays the date and number of messages for that day.

Message usage for the last 12 months

The «Message usage for the last 12 months» block displays the dynamics of message usage by month. Hovering over a bar shows the month and the number of messages for that period.

Change plan

On the right side of the page there is a «Change plan» button — allows you to proceed to choosing another plan or change the current one.