> For the complete documentation index, see [llms.txt](https://manual.selarti.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manual.selarti.com/osnovnye-razdely-servisa/kanaly-svyazi-or-channels/kommo.-channel-connection.md).

# Kommo. Channel connection

*How to connect Kommo to Selarti as a communication channel.*

## What can Kommo do as a communication channel

* Automatically processes incoming requests and forwards them to a manager if necessary.
* Selects a specific funnel where the AI agent will be connected.
* Reminds the client about himself after a while and returns to active dialogue.
* Transfer conversations to the AI agent outside of business hours.
* The main feature is the hybrid system. Both a human and an AI agent can work in the same dialogue, within the familiar Kommo interface.

## Setting up the communication channel

Before starting the setup, log in to [Kommo](https://www.kommo.com/).

Open your personal account at [Selarti](https://selarti.com/panel?menu=dashboard), go to the *«Channels»* section, then click *«Add channel»* and select *«Kommo»* from the drop-down list.

<figure><img src="/files/WBsFKJIrFvZusOOoKADY" alt=""><figcaption></figcaption></figure>

Click *«Add Channel»*.

<figure><img src="/files/vo9RdsFMd0uar7ln5ARY" alt="" width="375"><figcaption></figcaption></figure>

In the window that opens, select the desired Kommo account and click *«Allow»*.

<figure><img src="/files/zGGK3aIMrPkiIkwOna7Y" alt=""><figcaption></figcaption></figure>

Then, in the Selarti personal account, in the «Channels» section, open the previously created *«Kommo»* channel and select the funnels where the AI agent should process the dialogues. Click *«Save»*.

<figure><img src="/files/C0O2aTtbKBwxlhtEfwrL" alt=""><figcaption></figcaption></figure>

\
Done. To continue working, you need to create a task, which is described in the [article](/osnovnye-razdely-servisa/zadaniya-or-tasks.md).