🔗Integration using the Albato service

Albato — one service for all integrations. Allows you to set up integrations in minutes without involving developers.

You can set up an integration with any external service. Selarti will send a webhook to the external system when the manager receives contacts or consent for the target action.

For example, the manager arranged a video meeting, after which a deal will be automatically created in your CRM system, and a message with all the necessary information will be sent to the managers' chat.

Setting up integration through the Albato service

1. Register in the Albatoservice, go to the “Connections” and click “Add connection”.

1. Choose the connection type “Webhook” and click “Add connection”. Then click “Next” everywhere.

1. When the connection is created, click the “Catch webhook”. After that you need to click “Wait for webhook.”

1. Copy the link and go to your Selarti account.

Settings in the Selarti account

1. In the left side control panel, go to the “Integrations”, in the top right click “Create integration”. Choose the integration type “Albato”.

1. Enter your name, then paste the link copied from the Albato account. Click “Send test webhook”.

If you did everything correctly, Albato will display available fields, and the entered link in Selarti will be highlighted green.

1. Select the required tags and click “Create integration”.

Adding a webhook in the Albato service

1. Go to Albato, in the “My flows” section click “Create new flow”. The flow builder will open.

1. Add the webhook created above as a trigger and click “Add trigger”.

1. Create an action. There can be many options, Albato supports a large number of actions. More about each setting here.

Done!

Example of setting up a notification in Telegram

1. After creating the action, choose the necessary settings and click “Add action”.

A window with settings will open, make the necessary settings and click “Save”.

After you configure the actions, click the “Run”.

Description of webhook fields

title - dialog title (First Name Last Name/profile name). contacts - interlocutor's contacts. Phone, username. success - the manager marked the dialog as successful (yes/no). get_contact - the manager obtained additional contacts of the interlocutor (yes/no). close - dialog closed (yes/no). is_bot - dialog identified as a bot (yes/no). share_url - link to view the dialog. company_id - Company ID. task_id - Task ID. manager_id - Manager ID. thread_id - Dialog ID. dialog - AI dialog with the user as text.

We can add additional fields from the list of standard ones. If you think there are fields that all clients need — write to support. You can add custom fields for yourself using custom API.