# Channels

*In the «Channels*» *section you can add communication channels — accounts in messengers and social networks, and also manage them.*

## Section description

To go to the section, click in the control panel on «[*Channels*](https://selarti.com/panel?menu=channels)».

<figure><img src="/files/2BEHHSis6osfectNQCpK" alt=""><figcaption></figcaption></figure>

The table displays a list of created channels:

* **Type** — type of communication channel.
* **Login** — login or account identifier.
* **Profile name** — account name.
* **Used in** — tasks in which this channel is involved.
* **Sent today / total** — number of messages sent during the day and for the entire period.
* **Status** — channel status:
  * awaits — account is awaiting;
  * active — account is active;
  * ban — account has been banned.
* **Control** — in this column a button to delete the account.

## Adding a channel

Go to the «*Channels*» section and click «*Add channel*».

<figure><img src="/files/do1CFkbi259VBS5PqaGu" alt=""><figcaption></figcaption></figure>

The tab «*Add channel*» will open. In the dropdown list select the desired channel type, find the corresponding subtitle in the article below and connect the channel according to the instructions.

<figure><img src="/files/Bj4zG7BlYl5lqm8jiFL9" alt=""><figcaption></figcaption></figure>

### Vkontakte user

*A VKontakte user account; the channel is connected using login and password.*

* **Phone** — enter the phone number to which the account is linked;
* **Password** — enter the account password;
* **Use a Proxy** — check the box if you need to use a proxy to log into the account instead of accessing it directly.

Click «*Add channel*».

<figure><img src="/files/fON9iISnK2MhzTUL94th" alt="" width="458"><figcaption></figcaption></figure>

{% hint style="warning" %}
If two-factor authentication is enabled, first disable it, then set a new login password and connect the channel correctly using the login and password.
{% endhint %}

<details>

<summary>How to set a password in a VK account</summary>

If the password is missing or was not created previously (for example, in a new account during registration), set it in the security settings.

To do this, in the top right corner of the profile click the menu and select *«Account settings VK ID*».

<figure><img src="/files/3buF0MWthMyw5FCbVtgw" alt="" width="357"><figcaption></figcaption></figure>

Go to the «*Security*» tab and select «*2-step verification*».

<figure><img src="/files/qFuo6aIJAw3SaBc0s8TK" alt=""><figcaption></figcaption></figure>

In the opened block choose the option *«Code generating app»* section and click «*Confirm action*».

<figure><img src="/files/IZ4rncLRyGuHoUsRpJOx" alt=""><figcaption></figcaption></figure>

In the next window, enter the SMS code to confirm.

Create a new password, repeat it and save it for yourself. This password will be required when connecting the channel in Selarti. Click «*Continue*».

<figure><img src="/files/dRBJmM6h2R3YHZge2pdf" alt=""><figcaption></figcaption></figure>

After that a window for configuring the app will appear — click «*Back to VK*» to skip this step and return to the profile.

<figure><img src="/files/3e3REBrQ03pOUZxVR5db" alt=""><figcaption></figcaption></figure>

Done, the password has been created!

</details>

### Telegram cloud

*A Telegram user account for incoming and outgoing communication, it is recommended to connect Telegram Premium to it.*

{% hint style="info" %}
By default, AI usage in Telegram groups or channels is disabled. To enable it, please contact tech support: @selartitech\_bot.
{% endhint %}

{% hint style="danger" %}
To use this communication channel, connecting a proxy is mandatory. More about purchasing and connecting proxies in the [article](/manual-en/additional/proxies-for-telegram-cloud.md).
{% endhint %}

* **Phone** — enter the phone number to which the account is linked;
* Click «Send code».

<figure><img src="/files/g8ibqfBiBQ1KJwyTipGr" alt="" width="458"><figcaption></figcaption></figure>

A code will be sent to the Telegram account, enter it in the displayed «Code» field and click «*Add channel*».

If two-factor authentication is enabled, then after performing the previous steps you will see a «wait\_password» error in the lower right corner, and on the left, in the channel connection window, a password field will appear — enter your Telegram password and click «*Add channel*».

<figure><img src="/files/j4fz8McDWv6QOYBfwbNa" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Do not authorize your personal accounts if you plan to use the service for outgoing messages.
{% endhint %}

For outgoing communication, connect Telegram accounts via proxies and Telegram Desktop. Read more in the [article](/manual-en/main-sections-of-the-service/channels/connecting-telegram-accounts-via-telegram-desktop-tdata.md).

### WhatsApp WEB

*A WhatsApp account connected via a web session. Primary session is in the active application on a mobile device.*

Enter the phone number to which the account is linked in the «Phone» field, then click «Get code».

<figure><img src="/files/ceR6Cg8bSYCYuKIsWI52" alt="" width="530"><figcaption></figcaption></figure>

Enter the received code in your WhatsApp / WhatsApp Business app. To do this open the WhatsApp app and select in settings «*Linked devices*».

<figure><img src="/files/UrFWWifLxPJ0fCW2zAhV" alt="" width="316"><figcaption></figcaption></figure>

Then click «*Link a device*»*.*

<figure><img src="/files/V1RoJ0qaQcYCCa67UcFi" alt="" width="378"><figcaption></figcaption></figure>

Next choose *«Link white phone number instead».*

<figure><img src="/files/proJCBedLeXusw5ngBU3" alt="" width="378"><figcaption></figcaption></figure>

In the next window, enter the received code.

Session support requires resource activation: an additional service ensures stable operation, and Selarti servers regularly check the availability of the session and automatically reconnect it in case of short-term failures. At the same time, the web session is not permanent, sometimes WhatsApp requests re-authorization and you need to manually enter a new confirmation code.

{% hint style="warning" %}
For correct operation the connected WhatsApp account on the physical phone must be active: when logging out of the account, losing connection, or prolonged inactivity on the device — the web session ends.
{% endhint %}

<details>

<summary>Recommendations when connecting WhatsApp to Selarti</summary>

* Use your own WhatsApp numbers, do not use purchased accounts, temporary numbers or SMS services to avoid blocks and loss of access to accounts.
* Do not connect WhatsApp via emulators — this is unsafe and leads to unstable operation, connection drops and blocks.
* Do not frequently change accounts on one device — WhatsApp marks this as suspicious activity, which may lead to blocking.
* If the number was recently registered in WhatsApp — wait a few days before connecting it to the service and during that time gradually conduct correspondence with a small number of contacts.
* For businesses with a large volume of correspondence it is better to consider connecting WhatsApp Business API.

</details>

### WhatsApp business API

A detailed instruction on setting up the WhatsApp Business API channel is in this [article.](/manual-en/external-integrations/whatsapp-business-api.md)

### Vkontakte bot

*A VKontakte bot that communicates with other users through community messages.*

Copy and paste the token of the community being connected into the «*Token»* field, then click «*Add channel*»*.*

<details>

<summary>How to get a token for a Vkontakte bot</summary>

1. Go to the «*Management*» section in your VK community;
2. In the right side menu go to *More > Work with API*;
3. Click «*Create key*»;
4. Add permission to access messages;
5. Copy the token.

</details>

<figure><img src="/files/dO6ZgzYkXC0DXIbfRp43" alt="" width="528"><figcaption></figcaption></figure>

{% hint style="info" %}
Works only on incoming dialogs.
{% endhint %}

### Telegram bot

*A Telegram bot for automating interaction with other users.*

{% hint style="info" %}
By default, AI usage in Telegram groups or channels is disabled. To enable it, please contact tech support: @selartitech\_bot.
{% endhint %}

Copy and paste the token of the community being connected into the «*Token*» field, then click «*Add channel*»*.*

<details>

<summary>How to get a token for a Telegram bot</summary>

You can get a token for an existing bot in a chat with BotFather using the command `/token`. If multiple bots are created, specify which bot the token is needed for.

**Creating a new bot in Telegram**

To create a new bot, choose the command `/newbot`in a chat with BotFather. Next specify the bot's name. Clients will see this name when communicating with you.

Next, specify the bot's username. The bot's username must be unique and end with bot, for example *selarti\_ai\_bot.*

The bot is created. To copy the token, click the line with the token.

<figure><img src="/files/uzmyB7FJDpqnqAfuoQFm" alt="" width="296"><figcaption></figcaption></figure>

</details>

<figure><img src="/files/RnIa0Vy3ekza5rCu9AK5" alt="" width="528"><figcaption></figcaption></figure>

{% hint style="info" %}
Works only on incoming dialogs.
{% endhint %}

### Telegram for business

*A Telegram account feature within the Premium subscription that allows turning a regular messenger account into a business version with greater automation of processes.*

{% hint style="info" %}
By default, AI usage in Telegram groups or channels is disabled. To enable it, please contact tech support: @selartitech\_bot.
{% endhint %}

{% hint style="info" %}
Available only to Telegram Premium subscribers.
{% endhint %}

{% hint style="success" %}
Main features and benefits of this channel:

1. You can configure access to certain chats and categories. In Selarti messages will only come from users with access, unlike Telegram Cloud, where the entire account is synchronized with Selarti;
2. Convenient bot management through the Telegram app interface — you can selectively start or pause the bot in dialogs.
   {% endhint %}

Open Telegram settings, select *Telegram for business > Chat bots* .

<figure><img src="/files/06a1c3ef50c57c670f008af6d3df2cba05059e8c" alt=""><figcaption></figcaption></figure>

Connect @selarti\_bot to the account, choose the chats available to the bot. Add exceptions if necessary.

<figure><img src="/files/ea689e5ad94b074a78ec60243c6b380c103653ae" alt=""><figcaption></figcaption></figure>

Make sure that in the «Permissions for the bot» subsection the items «Read messages» and «Reply to messages» are selected.

<figure><img src="/files/fdf12d760c524cd5ddf78234f1991b0609c6f5d5" alt="" width="295"><figcaption></figcaption></figure>

From the configurable Telegram account send the command <mark style="background-color:purple;">/get\_connection\_id</mark> to the @selarti\_bot and copy the obtained id.

<figure><img src="/files/f56e1b85e43429815328ce299ef5d765c19d1724" alt=""><figcaption></figcaption></figure>

When adding a channel in the «*Telegram connection id*» field paste the obtained id and click «*Add channel*».

<figure><img src="/files/O4lopMMiN1k91jqrwpgZ" alt="" width="528"><figcaption></figcaption></figure>

Next create a task [according to the instruction](/manual-en/main-sections-of-the-service/tasks.md) with the type «Telegram» and the working format — «Incoming communication».

To stop or start the bot, open the Telegram app, find the desired chat and click the button «*STOP*» or «*START*» for the corresponding action.

<figure><img src="/files/7fba4304946111383d7825ba4a7de3dc1dde12c7" alt="" width="375"><figcaption></figcaption></figure>

### Iframe | Page messenger

A detailed instruction on setting up the «Iframe» and «Page messenger» channels in a separate [article.](/manual-en/main-sections-of-the-service/channels/iframe-and-page-messenger.md)

### Avito

*A profile on the Avito online service.*

{% hint style="info" %}
You can only connect the channel using the «Professional» plan. Avito has disabled API access on the regular plans.
{% endhint %}

Click «*Login avito*».

<figure><img src="/files/Tr8w1k3BuCJMg7E4KVk1" alt="" width="528"><figcaption></figcaption></figure>

In the opened window provide access to your Avito account using the button «*Continue*».

<figure><img src="/files/91135a3f0b0d0d67e9a4bca9ccd7840b15ef3a57" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
Connection is available only for the «Professional» profile on Avito.
{% endhint %}

### amoCRM/Kommo

{% hint style="info" %}
[The instructions are in English](/manual-en/main-sections-of-the-service/channels/kommo.-channel-connection.md).
{% endhint %}

Click «*Add channel*».

<figure><img src="/files/MdldFrVybYYgVAkFQqvX" alt="" width="528"><figcaption></figcaption></figure>

Log in to the service, add funnels for the AI agent to work. More about the setup in [article](/manual-en/main-sections-of-the-service/channels/setting-up-the-amocrm-communication-channel.md).

### Instagram\*

*A user account of the social network Instagram.*

Click «*Login* *Instagram»*.

<figure><img src="/files/4oZe4ymC6COjEUvuYAdL" alt="" width="528"><figcaption></figcaption></figure>

Log in to the service, allow access to information.

\* Instagram is a product of Meta, which is recognized as an extremist organization in Russia.

### MAX user

*MAX messenger user account for incoming and outgoing communication.*

Click *«Get QR»*.

<figure><img src="/files/A772oVRhBsiA6btk0QlJ" alt="" width="398"><figcaption></figcaption></figure>

\
A QR code will appear on the screen.\
Next, in the MAX mobile app, go to *«Профиль»* and select *«Устройства»*.

<figure><img src="/files/HIwfKRmGkKTdPrvnnmwh" alt="" width="288"><figcaption></figcaption></figure>

Tap *«Войти по QR-коду»*.

<figure><img src="/files/zWE9ynP12z15PWNMfRsm" alt="" width="288"><figcaption></figcaption></figure>

\
Scan the code.

If two-factor authentication is enabled, a password field will appear. Enter your additional MAX password in this field and tap *«Save»*.

<figure><img src="/files/lNKZLONSumTvZbVYyO6s" alt="" width="398"><figcaption></figcaption></figure>

{% hint style="info" %}
If the channel is used for outgoing communication, then the format of the uploaded target audience should be like: 79008007060.
{% endhint %}


---

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