🤖AI

The «AI» section is intended for creating and editing artificial intelligence. This section displays all the AIs you have created, their types, and the tasks in which they are used.

General view of the section

In the Selarti personal account go to the «AI».

Main elements

The central part of the screen displays a list of all created AIs.

• Name — the name of your AI;

• Type — the selected type of communication («Incoming communication» or «Incoming and outgoing communication»);

• Used in — lists the tasks in which the AI is used;

• Control — buttons for copying and deleting the AI.

Creating an AI

Go to the «AI» section, click «Create AI» in the top right.

A window for creating an AI will open, in which you need to fill in the fields:

• Name — specify the AI name so you can identify it;

• Select GPT version — from the dropdown list choose the version that fits your goals. We recommend GPT-4o. Read more about their differences in the article;

• Work option — choose one of two types of communication with the client:

  • «Incoming communication» for responding only to incoming messages;

  • «Incoming and outgoing communication» for sending outgoing messages and responding to incoming ones.

Additional settings for «Incoming and outgoing communication»

When this item is selected an additional field will appear — «Start message», the initial phrase with which the AI will begin the dialogue with the client. For a productive dialogue we recommend starting it with a greeting and a brief explanation of why the manager is writing to the client.

For VK, Telegram, WhatsApp channels we recommend creating variation in start messages so the account is not blocked for mass messaging. For this use spintax and the construction {Message 1|Message 2|Message 3}. This way the AI will randomly choose the message that will start the dialogue.

Example start phrases:

{Good afternoon{!|)|👋|😊} I found you in the Marketing for Business group. {Tell me, are you interested in discussing sales automation using AI|Tell me, is sales automation using AI of interest to you}?|Greetings{!|)|👋|😊} I found you in the Marketing for Business group.{Tell me, are you interested in discussing sales automation using AI|Tell me, is sales automation using AI of interest to you}?|Hello{!|)|👋|😊} I found you in the Marketing for Business group. {Tell me, are you interested in discussing sales automation using AI|Tell me, is sales automation using AI of interest to you}}

For Iframe and Page Messenger channels, variation in dialogue start is not yet provided. However, you can make the dialogue start with three messages using the construction {Message 1&&Message 2&&Message 3}. These messages will be sent sequentially.

• Response delay in seconds— the time the AI will «think» after the client's message. If the client sends additional messages during this pause, the AI will process them in a single combined response within the same context, instead of replying to each message separately. This setting also allows virtual managers to appear more human — it's hard to believe you're talking to a person if you receive a whole paragraph in a couple of seconds;

• Creativity — adjusted with a slider, affects the AI's ability to imagine and invent answers. If creativity is set too high, so-called AI «hallucinations» are possible: incoherent text, text in several languages at once, or other variants. We recommend setting creativity to 0.5 if you do not know which to choose. More about the parameter in the article;

• Diversity threshold — adjusted with a slider, affects the diversity of AI responses. The higher the diversity threshold, the more unique the virtual managers' responses, but be careful — too high a value may lead to AI «hallucinations». If you don't know what to set, choose 0.5;

• Instruction — also called a prompt, this is the most important stage of creating an AI. Write the instruction as clearly and fully as possible in the language in which managers will communicate with clients. It is important to give the AI a clear technical task, define its role, task, experience, even its name. Before writing, read the article about writing instructions for AI.

For some AI models the «Creativity» and «Diversity threshold» settings are not available; there are alternative additional model settings with similar functionality. More in the article about models.

Using the «Click to upload a file» button make your model even smarter. You can upload up to 100 files with useful information that the AI can use in dialogues. For example you can upload: sales scripts, converted phone call transcripts, dialogues between managers and clients, presentations, knowledge bases. Supported formats: TXT, DOC, DOCX, PDF, HTML, MD.

The minimum uploaded file size is 1 Kbit, the maximum is 50 MB.

After filling in the fields click «Create AI».

Tag settings

Tags are needed so that the AI can automatically tag dialogues and you can easily find them in the personal account.

Click on the created AI, and in the opened settings window on «Professional settings», to configure tags.

Select the required tag from the dropdown list, describe in which cases the AI will use it and click «Add function». More about setting up and using tags in the article.

Testing the AI

Test the AI to ensure it is working correctly. To do this open the created AI, click «Test AI».

A dialogue with the AI will open on the right; in the top right corner of the dialogue there are three buttons — to share, clear and restart the dialogue and to close the testing mode.

Write your question in the input field «Write your message» and click «Send».

If you are not satisfied with the bot's answer, you can edit the instruction and click «Save», and then continue testing.

Editing an AI

To make changes to an existing AI click on it, make the necessary changes in the opened editing panel and click «Save».