📈Dashboard

The article examines the «Dashboard» section. It allows you to monitor work efficiency and AI expenses.

General view of the section

In your Selarti personal account, go to the section «Dashboard».

Filters are located at the top center of the screen:

• A filter to select all tasks or a specific one;

• A filter to select a specific task, by default the last one is selected;

• A filter to select a month, by default — the current one;

To the right of the filters there is an icon to download the report; it allows you to download the filtered data in «CSV» format, which can be opened in Google Sheets or Excel.

How the report can be used

The report will contain information for the selected period, only for the selected task. The columns in the report are:

• channel — Through which communication channel the dialogue took place (Telegram, WhatsApp, etc.).

• chat_id — The user or chat ID in the messenger.

• close — Whether the dialogue is closed or not.

• contact — The user's contact details obtained during the dialogue.

• count_message — The total number of messages in the dialogue.

• date_close — The date the dialogue was closed.

• date_contact — The date contact details were obtained.

• date_interest — The date when the user showed interest.

• date_success — The date of successful completion of the dialogue.

• external_id — External ID used in another system.

• get_contact — Whether contact details were received from the user or not.

• interest — Whether the user showed interest or not.

• is_bot — Whether the interlocutor is a bot.

• last_message_date — The date of the last message in the dialogue.

• metadata — Additional arbitrary data.

• operator — Whether the dialogue was handed over to an operator.

• previous_response_id — ID of the previous response.

• success — Whether the dialogue is marked as successful.

• task — The ID of the task to which the dialogue relates.

• title — The displayed name of the user.

• user_replied — Whether the user replied.

• wh_get_contact — Webhook event for receiving contact.

• wh_interest — Webhook event for showing interest.

• wh_success — Webhook event for successful completion.

• Creation Date — The date the dialogue record was created.

• Modified Date — The date of the last modification of the dialogue record.

• unique id — The unique ID of the record or dialogue.

Example of using the report

Report data can be used in different ways. For example, filter interested customers to process them in another task like this:

• Using an Excel filter, select those who replied to the message (column «user_replied», value «true»).

• Export their IDs in the messenger (column «chat_id»).

• Create a new target audience file for the next task.

We do not recommend sending a repeated message to those who did not reply to the first one — your account may be blocked.

Charts

To see numerical values — hover your cursor over the desired column.

New chats

The chart shows the number of new chats per day during the selected period. The chart step is one day.

AI spending

The chart shows AI usage expenses per day during the selected period. The chart step is one day.

Here are displayed the costs for processing messages and conducting dialogues. More about tariffs in article.

Key metrics

They are displayed in the section «Dashboard» at the top right.

• Total chats — the total number of new chats for the period;

• Total responses — the number of chats in which a response was received from the client, as well as their percentage of the total number of chats;

• Total contacts — the number of chats in which contact details were received from the client and their percentage of the number of chats with responses;

• Total success — the number of dialogues considered successful and their percentage of the number of chats with responses. A successful dialogue is one that the AI has tagged accordingly, more about setting tags in article.

Financial indicators

They are displayed in the section «Dashboard» at the bottom right.

• Total spent — the total amount spent on AI work for the period;

• Сost of one chat — the average cost of processing one chat;

• Сost of contacts — the average cost of obtaining one contact;

• Сost of success — the average cost of one successful dialogue.