⌛Telegram Notifications for Dialog Statuses

The «Telegram notifications» integration allows you to configure sending notifications to Telegram about important customer messages — about new orders and questions. The integration works without using additional external services or complex settings.

Important! For notifications to work, you must start the bot @selarti_bot in Telegram by clicking «Start» in a private chat with it.

Before setting up the integration, first obtain the chat ID in Telegram for receiving notifications:

• For sending notifications to private messages: Start this bot, send the command /getid and copy the Telegram ID shown after «Your own ID is:».

• For sending notifications to a group chat: Add the ID bot to the group, send the command /getgroupid@myidbot to the chat, copy the Telegram ID shown after «Your group ID is:»; afterwards, you can remove the ID bot from the group. Add selarti_bot to the chat.

Next, in your Selarti personal account, go to the «Integration» section and click the «Create Integration» button in the upper right corner of the screen. From the dropdown list, select the «Telegram notifications» type.

In the «Name» field, assign a convenient name. In the «Telegram ID (user/chat/channel)» field, specify the chat ID where notifications should be sent: your personal Telegram ID (for receiving messages in private messages) or the ID of the group chat where you added the @selarti_bot.

In the window below, edit the notification text for your convenience. Variables are indicated after the text. You can use all variables or delete the unnecessary ones.

Available variables:

• {event_type} — The dialog status (e.g., «Successful», «Interest», «Contact Received», «Operator»).

• {thread_name} — The contact's name from the account.

• {thread_contact} — Contact details (phone, ID). For Telegram chats, you can add «@» to create a clickable link: @{thread_contact}.

• {share_url} — A link to view the dialog, which can be accessed by anyone with whom this link is shared.

• {panel_url} — An administrative link for admins to view and join the dialog.

Example of a ready-made template:

Alert! Success or Interest — {event_type} Name — {thread_name} Contact — @{thread_contact} Link to view the dialog — {share_url}

Click «Send a test notification» to make sure the message arrives in the desired format.

A test notification with the selected variables will be sent to Telegram.

Select for which dialog statuses you want to receive notifications. Click «Create integration».

Important: You must add the created integration to the relevant task for notifications to start arriving. Read more about Tasks.