🤖Creating and configuring AI | AI
The “AI” section is designed for creating and editing artificial intelligence. This section displays all AI you have created, their types, and the tasks in which they are used.
Choose how to get the information: video instruction (up to timestamp 07:55) or text with images below.
Video on DzenVideo on YouTube.
General view of the section
In the Selarti personal account, go to the “AI”.
Main elements
The central part of the screen shows a list of all created AI.
Name — the name of your AI;
Type — the chosen type of communication (“Incoming communication” or “Incoming and outgoing communication”);
Used in — lists the tasks in which the AI is used;
Actions — buttons for copying and deleting the AI.
Creating an AI
Go to the “AI”, click on “Create AI” in the top right.
A window for creating AI will open, in which you need to fill in the fields:
Name — specify the AI name so you can identify it;
Select GPT version — choose from the dropdown the version that suits your goals. We recommend GPT-4o. More about their differences in the article;
Service operation format — choose one of two types of communication with the client:
“Incoming communication” for responding only to incoming messages;
“Incoming and outgoing communication” for sending outgoing messages and responding to incoming ones.
Additional settings for “Incoming and outgoing communication”
When you select this item an additional field will appear — “Starter message”, the initial phrase with which the AI will begin dialogue with the client. For a productive dialogue we recommend starting it with a greeting and a brief explanation of why the manager is writing to the client.
For VK, Telegram, WhatsApp channels we recommend creating variation in starter messages so the account is not blocked for mass messaging. To do this use spintax and the construction {Message 1|Message 2|Message 3}. This way the AI will randomly choose the message that will start the dialogue.
Example starter phrases:
{Good day{!|)|👋|😊} I found you in the Marketing for Business group. {Tell me, would you be interested in discussing sales automation using AI|Tell me, are you interested in sales automation using AI}?|Hello{!|)|👋|😊} I found you in the Marketing for Business group.{Tell me, would you be interested in discussing sales automation using AI|Tell me, are you interested in sales automation using AI}?|Greetings{!|)|👋|😊} I found you in the Marketing for Business group. {Tell me, would you be interested in discussing sales automation using AI|Tell me, are you interested in sales automation using AI}}
For the Iframe and Page Messenger channels, variation in the start of the dialogue is not yet provided. However, you can make the dialogue start with three messages using the construction {Message 1&&Message 2&&Message 3}. These messages will be sent sequentially.
Response delay in seconds — the time the AI will “think” after the client's message. This setting allows virtual managers to appear more human — it's hard to believe you're talking to a person if you receive a whole paragraph in response within a couple of seconds;
Creativity — adjusted with a slider, affects the AI's ability to imagine and invent answers. If you set creativity too high, so-called “AI hallucinations” are possible: incoherent text, text in multiple languages at once, or other variants. We recommend setting creativity to 0.5 if you don't know which to choose. More about the parameter in the article;
Diversity threshold — adjusted with a slider, affects the variety of AI responses. The higher the diversity threshold, the more unique the virtual managers' responses, but be careful — too high a value can lead to “AI hallucinations”. If you don't know what to set, choose 0.5;
Instruction — also called a prompt, this is the most important stage of creating an AI. Write the instruction as clearly and fully as possible, in the language the managers will use to communicate with clients. It is important to give the AI a clear technical task, define its role, objective, experience, even its name. Before writing, read the article on writing instructions for AI.
Using the “Click to upload knowledge base” button make your model even smarter. You can upload up to 100 files with useful information that the AI can use in dialogues. For example, you can upload: sales scripts, phone calls converted to text, manager-client dialogues, presentations, knowledge bases. Supported formats: TXT, DOC, DOCX, PDF, RTF, ODT, HTML.
After filling in the fields click “Create AI”.
Tag settings
Tags are needed so the AI can automatically label dialogues, and you can easily find them in the personal account.
Click on the created AI, and in the opened settings window on “Professional settings”, to configure tags.
Select the required tag from the dropdown, describe in which cases the AI will use it and click “Add function”. More about configuring and using tags in the article.
Testing AI
Test the AI to make sure it works correctly. To do this, open the created AI, click on “Test AI”.
A dialogue with the AI will open on the right; in the upper right corner of the dialogue there are three buttons — to share, clear and restart the dialogue, and to close testing mode.
Write your question in the input field “Enter your message” and click “Send”.
If you are not satisfied with the bot's answer, you can edit the instruction and click “Save”, and then continue testing.
Editing AI
To make changes to an existing AI, click on it, make the necessary changes in the opened editing panel and click “Save”.
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