📈Dashboard | Dashboard
This article covers the "Dashboard" section. It allows you to monitor performance and AI expenses.
Choose how to get the information: video instruction (timecode: from 01:45) or text with images below.
General view of the section
In the Selarti personal account, go to the «Dashboard».
Filters are located at the top center of the screen:
Filter to select all tasks or one specific task;
Filter to select a specific task, the last one is selected by default;
Filter to select the month, the current one is selected by default;
To the right of the filters is an icon to download the report; it allows you to download the filtered data in CSV format, the file can be opened in Google Sheets or Excel.
How you can use the report
The report will contain information for the selected period only for the selected task. The columns in the report are as follows:
channel — Through which communication channel the dialogue took place (Telegram, WhatsApp, etc.).
chat_id — ID of the user or chat in the messenger.
close — Whether the dialogue is closed or not.
contact — User contact details obtained during the dialogue.
count_message — Total number of messages in the dialogue.
date_close — Date the dialogue was closed.
date_contact — Date contact details were obtained.
date_interest — Date when the user showed interest.
date_success — Date of successful completion of the dialogue.
external_id — External ID used in another system.
get_contact — Whether contact details were obtained from the user or not.
interest — Whether the user showed interest or not.
is_bot — Whether the interlocutor is a bot.
last_message_date — Date of the last message in the dialogue.
metadata — Additional arbitrary data.
operator — Whether the dialogue was transferred to an operator.
previous_response_id — ID of the previous response.
success — Whether the dialogue is marked as successful.
task — ID of the task to which the dialogue belongs.
title — Display name of the user.
user_replied — Whether the user replied.
wh_get_contact — Webhook event for receiving contact.
wh_interest — Webhook event for showing interest.
wh_success — Webhook event for successful completion.
Creation Date — Date the dialogue record was created.
Modified Date — Date of the last modification of the dialogue record.
unique id — Unique ID of the record or dialogue.
Example of using the report
Report data can be used in different ways. For example, to filter interested clients for processing them in another task, do the following:
Using Excel filter, select those who replied to the message (column "user_replied", value "true").
Export their messenger IDs (column "chat_id").
Create a new file of the target audience for the next task.
We do not recommend sending a follow-up message to those who did not reply to the first one — your account may be blocked.
Charts
New chats
The chart shows the number of new chats per day during the selected period. The chart step is a day.
AI expenses
The chart shows expenses for using AI per day during the selected period. The chart step is a day.
This shows the costs for processing messages and conducting dialogues. More details on pricing in the article.
Key indicators
They are displayed in the "Dashboard" at the top right.
Total chats — total number of new chats for the period;
Total replies — number of chats in which a reply was received from the client, and their percentage of the total number of chats;
Total contacts — number of chats in which contact details were obtained from the client and their percentage of chats with replies;
Total successful — number of dialogues considered successful and their percentage of chats with replies. A successful dialogue is one that the AI tagged accordingly, more about setting tags in the article.
Financial indicators
They are displayed in the "Dashboard" at the bottom right.
Total expense — total amount spent on AI work for the period;
Expense per dialogue — average cost of processing one chat;
Expense per contact — average cost of obtaining one contact;
Expense per success — average cost of one successful dialogue.
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