☎️Communication channels | Channels

In the "Channels" section you can add communication channels — accounts in messengers and social networks — and manage them.

Choose how to get information: a video tutorial or text with images below.

Video on ZenVideo on Rutube.

Video on YouTube.

Section description

To go to the section, click in the control panel on "Channels".

The table shows a list of created channels:

• Type — type of communication channel.

• Login — login or account identifier.

• Profile name — account name.

• Used in — tasks in which this channel is involved.

• Today / total — number of messages sent in the last 24 hours and over the entire period.

• Status — channel status:

  • awaits — account is awaiting;

  • active — account is active;

  • ban — account has been banned.

• Actions — in this column a button to delete the account.

Adding a channel

Go to the "Channels" section and click "Add channel".

The tab "Add channel"will open. In the dropdown list select the required channel type, find the corresponding subsection in the article below and connect the channel according to the instructions.

Vkontakte user

A VKontakte user account; connecting the channel is done using login and password.

• Phone — specify the phone number to which the account is linked;

• Password — specify the account password;

• Use a Proxy — check the box if you need to use a proxy to log into the account rather than accessing it directly.

Click "Add channel".

If two-factor authentication is enabled, first disable it, then be sure to set a login password again and correctly connect the channel using login and password.

How to set a password in a VKontakte account

If a password is absent or was not created before (for example, in a new account during registration), set it in the security settings.

To do this, in the upper right corner of the profile click the menu and select "Manage VK ID account".

Go to the "Security" tab and choose "Two-factor authentication".

In the opened block choose the option "Authenticator app" section and click "Continue".

Enter the SMS code for confirmation.

Create a new password, repeat it and save it for yourself. This password will be required when connecting the channel in Selarti. Click "Continue".

After that a window for app setup will appear — click "Return to VKontakte"to skip this step and return to the profile.

Done, the password is created!

Telegram cloud

A Telegram user account for incoming and outgoing communication; it is recommended to connect Telegram Premium to it.

By default, use of AI in Telegram groups or channels is disabled. To enable it, contact support: @selartitech_bot.

Using a proxy is mandatory to use this communication channel. More about purchasing and configuring proxies in the article.

• Phone — specify the phone number to which the account is linked;

• Click "Send code".

A code will be sent to the Telegram account; enter it in the appeared "Code" field and click "Add channel".

If two-factor authentication is enabled, after performing the previous actions you will see the "wait_password" error in the lower right corner, and on the left, in the channel connection window, a password field will appear — enter your Telegram password and click "Add channel".

Do not authorize your personal accounts if you plan to use the service for outgoing messages.

WhatsApp WEB

A WhatsApp account connected via a web session. The initial session is in the active application on a mobile device.

Enter the phone number to which the account is tied in the "Phone" field, then click "Get code".

Enter the received code in your WhatsApp / WhatsApp Business application. To do this open WhatsApp and select in settings "Linked devices".

Then click "Link a device".

Next choose "Link by phone number".

Enter the received code.

Connecting WhatsApp Web works only with an active AI manager because session support requires resource activation: an additional service ensures stable operation, and Selarti servers regularly check session availability and automatically reconnect it after short outages. At the same time the web session is not permanent; sometimes WhatsApp requests re-authorization and you need to manually enter a new confirmation code.

For correct operation the connected WhatsApp account on the physical phone must be active: when logging out, losing connection, or prolonged inactivity on the device — the web session ends.

Recommendations when connecting WhatsApp to Selarti

• Use your own WhatsApp numbers; do not use purchased accounts, temporary numbers or SMS services to avoid blocks and loss of access to accounts.

• Do not connect WhatsApp via emulators — it is unsafe and leads to unstable operation, connection drops and blocks.

• Do not frequently change accounts on one device — WhatsApp registers this as suspicious activity, which can lead to blocking.

• If the number was registered in WhatsApp recently — wait a few days before connecting it to the service and during that time gradually converse with a small number of contacts.

• For businesses with a large volume of correspondence it is better to consider connecting WhatsApp Business API.

WhatsApp business API

A detailed instruction on setting up the WhatsApp business API channel is in this article.

Vkontakte bot

A VKontakte bot that communicates with other users via community messages.

Copy and paste the token of the community being connected into the "Token"field, then click "Add channel".

How to get a token for a Vkontakte bot

1. Go to the "Management" section in your VKontakte community;

2. In the right side menu go to Advanced > Work with API;

3. Click "Create key";

4. Add message access rights;

5. Copy the token.

Works only on incoming dialogs.

Telegram bot

A Telegram bot for automating interaction with other users.

By default, use of AI in Telegram groups or channels is disabled. To enable it, contact support: @selartitech_bot.

Copy and paste the token of the community being connected into the "Token"field, then click "Add channel".

How to get a token for a Telegram bot

You can get a token for an existing bot in a chat with BotFather using the command /token. If several bots are created, specify for which bot the token is needed.

Creating a new bot in Telegram

To create a new bot, choose the command /newbotin a chat with BotFather. Then specify the bot's name. Clients will see this name when interacting with you.

Next, specify the bot's username. The bot username must be unique and end with bot, for example selarti_ai_bot.

Bot created. To copy the token, click the line with the token.

Works only on incoming dialogs.

Telegram for business

A Telegram account feature under the Premium subscription that allows turning a regular messenger account into a business version with greater process automation.

By default, use of AI in Telegram groups or channels is disabled. To enable it, contact support: @selartitech_bot.

Available only to Telegram Premium subscribers.

Key features and advantages of this channel:

1. You can configure access to certain chats and categories. In Selarti messages will come only from users with access, unlike Telegram Cloud where the entire account is synchronized with Selarti;

2. Convenient bot management via the Telegram app interface — you can selectively start or pause the bot in dialogs.

Open Telegram settings and choose Telegram for Business > Chat bots .

Connect @selarti_bot to the account, select chats available to the bot. Add exceptions if necessary.

Be sure to ensure that in the "Permissions for the bot" subsection the items "Read messages" and "Reply to messages" are selected.

From the configurable Telegram account send the command /get_connection_id to the @selarti_bot and copy the received id.

When adding a channel, paste the received id into the "Telegram connection id" field and click "Add channel".

Next create a task according to the instructions with the type "Telegram" and the working format — "Incoming communication".

To stop or start the bot, open the Telegram app, find the desired chat and press the button in it "STOP" or "START" for the corresponding action.

Iframe | Page messenger

A detailed instruction on configuring the "Iframe" and "Page messenger" channels is in a separate article.

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Avito

A profile on the Avito online service.

Click You can connect the channel only using the "Professional" tariff. On regular tariffs Avito has closed API access..

"Login avito" "Continue".

In the opened window grant access to your Avito account with the button

Connection is available only for the "Professional" profile on Avito.

amoCRM/Kommo.

Click "Add channel".

The instructions are in English article.

Authorize in the service, add pipelines for the AI manager to work. More about setup in the

Instagram*

Click A user account of the social network Instagram. "Login".

Instagram

Authorize in the service, allow access to information.

* Instagram is a product of Meta, which is recognized as an extremist organization in Russia.

MAX user

A MAX messenger user account for incoming and outgoing communication.

Click Connecting a MAX user works only with an active AI manager..

"Get QR" A QR code will appear on the screen. Then in the MAX mobile app go to"Profile" , select.

Click "Devices".

"Log in by QR code"

Scan the code. If two-factor authentication is active, a password field will appear next. Enter your additional MAX password in this field and click.

"Save"