☎️Communication channels | Channels
In the "Channels" section you can add communication channels — accounts in messengers and social networks, as well as manage them.
Choose the way to get information: a video tutorial or text with images below.
Section description
To go to the section, click in the control panel on «Channels».
The table displays a list of created channels:
Type — type of communication channel.
Login — login or account identifier.
Profile name — account name.
Used in — tasks in which this channel is involved.
Today / total — number of messages sent today and for the entire period.
Status — channel status:
awaits — account is awaiting;
active — account is active;
ban — account has been banned.
Actions — in this column a button to delete the account.
Adding a channel
Go to the «Channels» section and click «Add channel».
The tab «Add channel»will open. In the dropdown list select the required channel type, find the corresponding subtitle in the article below and connect the channel according to the instructions.
Vkontakte user
A VKontakte user account; the channel is connected using login and password.
Phone — specify the phone number to which the account is linked;
Password — specify the account password;
Use a Proxy — check the box if you need to use a proxy to log into the account instead of accessing it directly.
Click «Add channel».
If two-factor authentication is enabled, first disable it, then be sure to set a password again for login and correctly connect the channel using login and password.
How to set a password in a VKontakte account
If a password is missing or was not created earlier (for example, in a new account during registration), set it in the security settings.
To do this, in the top right corner of the profile click the menu and select «Manage VK ID account».
Go to the «Security» tab and choose «Two-factor authentication».
In the opened block choose the option «Code generator app» section and click «Continue».
Enter the SMS code for confirmation.
Create a new password, repeat it and save it. This password will be required when connecting the channel in Selarti. Click «Continue».
After that a window for configuring the app will appear — click «Return to VKontakte»to skip this step and return to the profile.
Done, the password has been created!
Telegram cloud
A Telegram user account for incoming and outgoing communication; it is recommended to connect Telegram Premium to it.
To use this communication channel, proxy connection is mandatory. More about purchasing and connecting proxies in the article.
Phone — specify the phone number to which the account is linked;
Click "Send code".
A code will arrive to the Telegram account, enter it into the appeared "Code" field and click «Add channel».
If two-factor authentication is enabled, then after performing the previous actions you will see a "wait_password" error in the lower right corner, and on the left, in the channel connection window a password field will appear — enter your Telegram password and click «Add channel».
Do not authorize your personal accounts if you plan to use the service for outgoing messages.
WhatsApp WEB
A WhatsApp account connected via a web session. Initial session is in the active app on a mobile device.
Enter the phone number to which the account is linked in the "Phone" field, then click "Get code".
Enter the received code in your WhatsApp / WhatsApp Business app. To do this open the WhatsApp app and select in settings «Linked devices».
Then click «Link a device».
Next select «Link by phone number».
Enter the received code.
Connecting WhatsApp Web works only with an active AI manager, since session support requires resource activation: an additional service ensures stable operation, and Selarti servers regularly check session availability and automatically reconnect it during short outages. At the same time the web session is not permanent; sometimes WhatsApp requests reauthorization and you need to manually enter a new confirmation code.
For correct operation the connected WhatsApp account on the physical phone must be active: upon logging out of the account, loss of connection or prolonged inactivity on the device — the web session is terminated.
WhatsApp business API
A detailed instruction on setting up the WhatsApp business API channel is in this article.
Vkontakte bot
A VKontakte bot that communicates with other users through community messages.
Copy and paste the token of the connected community into the «Token»field, then click «Add channel».
Telegram bot
A Telegram bot for automating interaction with other users
Copy and paste the token of the connected community into the «Token»field, then click «Add channel».
How to get a token for a Telegram bot
You can get a token for an existing bot in a chat with BotFather using the command /token. If several bots are created, specify which bot the token is needed for.
Creating a new bot in Telegram
To create a new bot, choose the command /newbotin the chat with BotFather. Then specify the bot's name. Clients will see this name when communicating with you.
Next, specify the bot's username. The bot username must be unique and end with bot, for example selarti_ai_bot.
The bot is created. To copy the token, click the line with the token.
Telegram for business
A Telegram account feature within the Premium subscription that allows turning a regular messenger account into a business version with greater process automation.
Main characteristics and advantages of this channel:
You can configure access to specific chats and categories. In Selarti messages will come only from users with access, unlike Telegram Cloud where the entire account is synchronized with Selarti;
Convenient bot management through the Telegram app interface — you can selectively start or pause the bot in dialogs.
Open Telegram settings, select Telegram for business > Chat-bots .
Connect @selarti_bot to the account, choose chats available to the bot. Add exceptions if necessary.
Be sure to make sure that in the "Permissions for the bot" subsection the items "Read messages" and "Replies to messages" are selected.
From the configurable Telegram account send the command /get_connection_id to @selarti_bot and copy the received id.
When adding a channel in the «Telegram connection id» field paste the received id and click «Add channel».
Then create a task according to the instructions with the type "Telegram" and working format — "Incoming communication".
To stop or start the bot, open the Telegram app, find the required chat and click the button in it «STOP» or «START» for the corresponding action.
Iframe | Page messenger
A detailed instruction on setting up the "Iframe" and "Page messenger" channels in a separate article.
Avito
A profile on the Avito internet service.
Click «Login avito».
In the opened window grant access to your Avito account with the button «Continue».
amoCRM/Kommo
Click «Add channel».
Authorize in the service, add pipelines for the AI manager to work. More about configuration in article.
Instagram*
A user account of the social network Instagram.
Click «Login Instagram».
Authorize in the service, allow access to information.
* Instagram is a product of Meta, which is recognized as an extremist organization in Russia.
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