☎️Communication channels | Channels
In the "Channels" section, you can add communication channels—accounts in messengers and social networks, as well as manage them.
Choose how you want to receive information: video tutorial or text with images below.
Section description
To go to the section, click on “Channels”.
The table displays the list of created channels:
Type — type of communication channel.
Login — login or account identifier.
Profile name — account name.
Used in — tasks in which this channel is involved.
Today / total — number of messages sent per day and for the entire period.
Status — channel status:
awaits — account is pending;
active — account is active;
ban — account is banned.
Actions — in this column, there is a button to delete the account.
Adding a channel
Go to the section "Channels" section and click "Add channel".
A tab will open "Add channel". In the dropdown list, select the desired channel type, find the corresponding subheading in the article below, and connect the channel according to the instructions.
Vkontakte user
Phone — enter the phone number linked to the account;
Password — enter the account password;
Use a Proxy — check the box if you need to use a proxy to log into the account instead of logging in directly.
Click "Add channel".
Telegram cloud
To use this communication channel, a proxy connection is required. More about purchasing and connecting a proxy in article.
Phone — enter the phone number linked to the account;
Click "Send code".
A code will be sent to your Telegram account, enter it in the "Code" field that appears and click "Add channel".
If two-factor authentication is enabled, after completing the previous steps you will see a "wait_password" error in the lower right corner, and on the left, in the channel connection window, a password field will appear—enter your Telegram password and click "Add channel".
Do not authorize your personal accounts if you plan to use the service for outgoing messages.
WhatsApp WEB
Enter the phone number linked to the account in the "Phone" field, then click "Get code".
Enter the received code in your WhatsApp / WhatsApp Business app. To do this, open WhatsApp and select in the settings "Linked devices".
Then click "Link a device".
Next, select "Link by phone number".
Enter the received code.
WhatsApp business API
A detailed instruction on setting up the WhatsApp business API channel is in this article.
Vkontakte bot
Copy and paste the token of the connected community into the field "Token", then click "Add channel".
Telegram bot
Copy and paste the token of the connected community into the field "Token", then click "Add channel".
How to get a token for a Telegram bot
You can get a token for an existing bot in a chat with the BotFather bot using the command /token. If you have created several bots, specify which bot you need the token for.
Creating a new bot in Telegram
To create a new bot, select the command /newbotin a chat with the BotFather bot. Then specify the bot's name. Clients will see this name when communicating with you.
The next step is to specify the bot's username. The bot's username must be unique and end with bot, for example selarti_ai_bot.
The bot is created. To copy the token, click the line with the token.
Telegram for business
Main features and advantages of this channel:
You can set access to specific chats and categories. Selarti will only receive messages from users with access, unlike Telegram Cloud, where the entire account is synchronized with Selarti;
Convenient bot management through the Telegram app interface—you can selectively start or pause the bot in dialogs.
Open Telegram settings, select Telegram for Business > Chat bots .
Connect to the @selarti_bot account, select the chats available to the bot. Add exceptions if necessary.
Be sure to make sure that in the "Bot permissions" subsection, the "Read messages" and "Reply to messages" items are selected.
From the configured Telegram account, send the command /get_connection_id to the @selarti_bot and copy the received id.
When adding a channel in the field "Telegram connection id" paste the received id and click "Add channel".
Next, create a task according to the instructions with the type "Telegram" and work format—"Incoming communication".
To stop or start the bot, open the Telegram app, find the desired chat and click the button "STOP" or "START" for the corresponding action.
Iframe | Page messenger
A detailed instruction on setting up the "Iframe" and "Page messenger" channels is in a separate article.
Avito
Click "Login avito".
In the opened window, grant access to your Avito account by clicking the button "Continue".
amoCRM/Kommo
Click "Add channel".
Log in to the service, add funnels for the AI manager to work. More about the setup in article.
Instagram*
Click "Login Instagram”.
Log in to the service, allow access to information.
* Instagram, a product of Meta, which is recognized as an extremist organization in Russia.
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